Good food but buyer beware!
Posted on 10 / 23 / 2011
My husband and I went to Tap last night for dinner. I have recently dropped the dairy from my lacto-ovo diet, and was excited to try the many vegan options after reading the review here and also looking at their menu on line. My husband, an omnivore, and I shared the Eggplant-Daiya app. It was delicious. I loved the flavor profile, the consistence and the balsamic dressed greens that accompanied the eggplant. I also ordered the portabella mushroom sandwich with no goat cheese or lemon ailoi, along with the white bean ragout (marked by an asterisk as vegan appropriate on the menu) as my entree.
The meal came out and smelled delicious. The mushroom, zucchini and onions on the sandwich were very good...well cooked without becoming a mushy mess. The ragout was good, but I noticed something that had an odd texture. I took it out of my mouth and it was a piece of crispy pork.
After speaking with the manager, I was informed that the dish *can* be made vegan, but that it is an option, not the standard way that the kitchen prepares it. It was sent back and a vegan version was brought out. The dish was quite good, but I left annoyed.
After ordering the vegan app and a veggie sandwich with no dairy, the server absolutely should have offered up the information that the dish needs to be specifically requested to be made vegan. She was unapologetic and basically left me feeling as if it was my fault for not specifying that the dish should be prepared vegan...EVEN THOUGH THE MENU INDICATED THAT IT IS A VEGAN OPTION!
The manager, Emma, came over while the vegan ragout was being prepared. She was apologetic and, as a vegetarian herself, indicated that the staff will be trained to clarify the menu. As the restaurant offers no vegan deserts, she offered my husband and I cappuccinos made with almond milk.
I would say that the food was good, that the management was good but that the serving staff clearly needs to be trained a little better...especially if the menu is going to be ambiguous.
Vegan options, Innovative dishes, Atmosphere
Uneducated staff, Misleading menu