When you enter Stereo, you go up a few stairs. The bar is immediately in front of you, and there's ten tables on the left which is the dining area. Various other tables are on the right, presumably these are for people just having drinks. There were at least three members of staff working, and less than half of the tables were full, so I thought "Cool, we'll get a nice quiet meal with good service"....... oh how wrong I was!
We spotted the sign that said "Please wait to be seated", so we waited..... it was about three minutes before any of the staff came to seat us. We were given menus by waitress#1, who took our drinks order, and brought them the drinks out very quickly.
We spent a while looking over the menus, and then waited for someone to come and take our order. We waited.... after about fifteen minutes of waiting we ended up having to go to the bar to ASK one of the staff to come and take our order!
When our (very tasty) starters were brought out by waitress#1 she put them down in front of us and walked off. No "enjoy", she just walked off!
When waitress #1 came to collect the plates she didn't bother asking "How was that?" or "Was everything ok for you there?" she just said "Are you finished?" and took the plates away.
Waitress#2 brought the (also very tasty) mains out, and she also couldn't be bothered to say "enjoy your meal" I asked her for a glass of water, which she brought back to me holding it by the very TOP of the glass (the most basic no-no in terms of hygiene) were my lips were supposed to go.
Despite being in the area for dining, and despite the "drinking area" tables being mostly empty, the staff were quite happy to let a group of five or six noisy and drunken people sit beside us in the dining area, which we could really have done without while trying to eat.
When waitress#3 came to clear our plates after the mains she also could not be bothered to inquire as to whether we had enjoyed our food, again all she was interested in was whether we had finished. It was at that point I decided that I would go elsewhere for dessert, and asked for the bill.
We waited for the bill... after about fifteen minutes of watching waitress#3 walk in and out of the kitchen, make herself a coffee, and chat with her colleagues we had to go and ask again.
Clearly the management/owner don't care about customer service, as the very basics were missing in their staff.
The food was excellent, but the experience was a let down. I feel sorry for the chef
Excellent Food, Central Location, Good value for money