Worst customer service ever!
Posted on 09 / 03 / 2010
My wife and I visited this restaurant for dinner. We went there because she had tried the Hot & Spicy Andhra Cheese Dosai and recommended that I should try it too. Hence we ordered Andhra Cheese Dosai and Andhra Masala Dosai. It wasn't very spectacular, but something new and likable, but the inflated price of $5.90 is too expensive.
We also ordered Bournvita and Tea. As we were finishing our Dosai's, the drinks were served. The Bournvita didn't taste like Bournvita, but tasted something like Horlicks mixed with Milo. Still it was OK.
But the Tea was actually a "Masala Tea." This is not what I expected when I ordered Tea. The menu card clearly states the name of the item as "TEA". It doesn't state anything beyond that. What would a new customer walking in, conclude from this? That the tea would be normal.
So I called the waiter and asked him why I'm served with this kind of weird tea, when I ordered Tea. He went to the kitchen, came back and told me "This is the only tea here." So I asked him, "You go to a restaurant outside and order tea, do they serve masala tea or normal tea?" He didn't even apologize or say anything but simply removed the tea from the table and struck the order off the order slip.
Later, when paying for everything except the tea, I discussed with the cashier (boss/manager), showing him the menu card and asking him "How is the customer supposed to know whether this is normal tea or some masala tea?" Instead of apologizing, he shows me a lunch menu, which has an item called Special Tea and claims that it's a printing mistake in the evening menu.
He was trying to hint that I'm supposed to know, without being told, that Tea means Special Tea. In response I told him that the waiter must inform the customer of such mistakes, and let the customer know what will be served. Again, he refused to apologize and even ignored my conversation, quoting the bill instead. ($13.80!)
At this point, I was already getting very angry at this unworthy attitude of the staff in this restaurant. I simply paid getting ready to leave. I left the restaurant with my wife, but not before telling him a final word: "How is the customer to know what is what? If you aren't going to provide quality service, customers won't want to come back to your restaurant."
I vowed to never visit this restaurant again due to such irresponsible customer service and uncaring attitude of the staff. They never seem to respect the golden rule of business: "Customer is always right."
Bad Bournvita, Wrong Tea!, Worst Customer Service!