When I had dinner here I had an idea what to expect based on other comments. I agree with much of what has been said.
1stly it can be a little bit of a wait for the lift up / down. There is only 1 lift serves the 5th floor.
The location is in Chung King mansions which may not be everybody's bag. Similarly the decor in the restaurant isn't the reason why people go there, (it's very old and doesn't conjure images of spotlessness).
The 2 girls who were serving when I went, 1 of them was OK but the other looked like she really didn't want to work in the customer service business. I asked them for a recommendation from the menu. I was pointed at what appeared to be the most expensive item on the menu. It looks like they have a keen focus on profit.
I explained to them that I didn't want anything with milk products. Going by this is under the same management as the place on the ground floor where the manager is hostile about questions re milk products, I understand why a previous reviewer listed some concerns around the rigor they have in providing vegan food.
I ended up plumping for daal and 3 poories. The food was tasty without being anything super. It cost 92 honky bucks. Water is poor your own from jugs at the table.
Saravana on the 1st floor of this building has friendlier service and a good understanding of what veganism is. I'd go there ahead of this place any time.
Cons: Poor service