We received an email offer from Shojin for a Christmas Day dinner - I copied and pasted the following:
Special Five-Course Christmas Menu:
Soup / Salad / Sushi / Entree / Complimentary Dessert
$48 per person
We made reservations for two. When we came in, we were told that we get ONE dessert included! We were too embarrassed to argue, as we had no written proof on hand. We paid $10 extra for the second dessert.
Coming home and checking my email, I realized that we should have received TWO desserts indeed. I emailed them a complaint, expecting a quick apology and an offer for a dessert on our next visit.
After a month of futile email exchanges, I received an apology "that we did not make everything clear in the original email" - but their original email was very clear. They offered nothing else.
I would give one cow rating if there was such an option.
Cons: Bad customer relations, Very expensive