been here twice
Posted on 10 / 28 / 2012
I am extremely disappointed in this place. I just had my 2nd experience at Shine the other day (giving them another chance) and was, to say the least, one of the worst restaurant experiences I have ever had. Coming from a service industry background and having worked in many different types of restaurants I would NEVER treat my customers the way the staff treated me on this occasion. I went in to enjoy their Saturday special of "bottomless mimosas" that went until 3pm. I called to ask more about their specials and I was instructed to "check their menus on the internet". The hostess didn't even have the decency or time to tell me what their menu/prices/happy hour was. When I came in I only had a short amount of time to enjoy the bottomless mimosas and I wanted to take advantage of what I was going to pay for. I asked if I could just get my drinks from the bar (because the server was taking forever to bring me my drinks) and I was told, "that's tacky, we can bring it to your table one and time, we aren't just going to let you open your mouth for us to pour champagne down your throat and then for you to throw up everywhere". What an assumption!!! First of all, it was a tiny little mimosa, half OJ, half champagne. No one is going to be throwing up anywhere. Second, why would that be your choice of words when speaking to a paying customer? I wasn't going out to get belligerent in the middle of the day, I just wanted to enjoy a little more than just one tiny glass of mimosa. After all that BS and our check arrived, my friend and I split our payment with a card and some cash. The server decided to keep my friend's change of more than $6, as if she decided this was suppose to be her tip... My friend had to approach her to ask for her change. I have NEVER been in a situation like this. How rude to just decide what to keep instead of letting the customer calculate what you might have deserved as a server.