I was in the store on 12/28 at 5:30. I had called ahead looking for 1 specific product. I found several oils I used to order online. My quick trip for 1 turned into me spending 135 on 10 different oils! I was so excited to find everything local.The cashier was nice. He bagged 11 bottles of carrier oils, all in one tiny paper bag. He was flippant about my remarking on that fact. Sure enough, no sooner do I get out of the car, the bottom of the bag gave out, sending my products rolling to the ground. It was pitch black dark outside, windy and cold and I had to crawl around gathering up my items. A bottle of lavender and 1 bottle of Tea Tree oil broke on the pavement, 3 other bottles had their caps break, and a bottle of Neem oil cannot be found I called the store and explained what had happened, and was told that a manager would call me back. I used tape to attempt to seal the bottles to prevent additional leaking. On 1/2 I left another message, and the owner called me back today. She told me that all I need to do was bring in my products for a refund.
1 bottle of Neem was missing, as far as I know it may not have even been placed in the bag
2 bottles (lavender and tea tree oil) were broken/unsalvageable
3 bottles had the plastic caps broken right off contents leaking out and a large bottle of apricot oil still had a seal, but there must be a crack because it is 1/3 empty. She said she did not feel that she was responsible for items that I lost.Â Flabbergasted, I repeated myself in case she misunderstood. Nope. Her employee putting all of that weight in one bag was not her problem, I needed to bring back the full bottles for refund.It is a lovely store, fantastic selection. I wish that the service was behind that though. I will not be back. Spending 135 dollars on broken glass, plastic and various carrier oils dumped all over the pavement is not what I consider a
Cons: Staff too busy chatting together to do jobs, Owner is just rude. No customer service , No value on customers