My family and I use to shop here A LOT. They are one of the few health food stores in town and we like to support that! :) We really went out of our way to do that with them, specifically, and it was frustrating.
The main issue I had with them was their lack of organization and follow through. They were constantly out of stuff and would say they ordered it for the following week, but I would sometimes come back 2 and 3 times and it wouldn't be in. So many wasted trips :(
The last straw for me was going in with a recent receipt (having spent almost $200) and I wanted to return 2 items. One was a frozen food item that was just plain nasty, and another food item that was literally spoiled. Nicky (the owners daughter I believe) refused to take either item back. That was it for me, and my family. We have not been back since. So, for maybe $15 worth of products, they've lost out on 4 life long customers.
I do miss a couple of the employees though. I think they always did their best, under the circumstances.
I wish them well, as I do all small businesses. I just personally won't shop there anymore.
Cons: bad return policy, always out of stuff, lack of organization