Really awful customer service experience
Posted on 06 / 14 / 2015
I've been eating at Parsifal since I moved to Istanbul in 2007. I can say in that time that the quality of the food has varied. Probably they have changed cooks every now and then over the years.
I recently developed some food allergies, so was happy to see that they mark their gluten-free options on the menu. I ordered the Parsifal Izgara, or grilled vegetables with cheese, which is listed as coming with sade pilav, or plain rice.
When I placed my order, I told the waiter that I am allergic to mushrooms, and asked if they could prepare the dish without mushrooms. He acted strangely when I asked him, so I asked if it was a problem and he said it wasn't.
When my food came, the cook had left mushrooms out of the grilled vegetables. But as I started to eat the rice, I realized that there were five or ten pieces of cooked mushrooms mixed in with the rice, which I picked out and ate around. While it is common to find orzo cooked in rice in Turkey, in my 8 years here, I have never found rice cooked with mushrooms. If, for some strange reason, they prepare their rice with mushrooms, they could have told me, and I would have changed my order.
It's impossible to know what the intentions of the waiter or the chef were, but I can say that it put me in a very uncomfortable position to either eat something which potentially could make me very sick, or confront them. Not in the mood to argue, I just ate around them.
Needless to say, I will not be eating at Parsifal again. I recommended the restaurant to many friends over the years, took guests from abroad, and had written a positive recommendation here, which I am now revising.
I would not recommend this restaurant at all.
Variable quality, Convenient location, Vegan options
Poor service, Don't accommodate food allergies, Overpriced