Bad customer service!
Posted on 08 / 27 / 2012
I wanted to write you regarding my experience at this cafe on August 26th 2012. I have lived in Oregon for some time now and visit the coast almost every weekend. We have never had such a rude service experience. We entered the cafe in the afternoon. There were other customers eating. We approached the counter and while workers passed us numerous times, never taking our order. We waited over 6 min to be served. We we asked if we wanted beverages and ordered regular coffee. We were asked if we wanted Americanos. We said no and the woman tried to talk us into having Americanos. We again asked for regular coffee and pie. The woman complained a bit about having to make another pot of coffee for us, but finally agreed to. Then we said we wanted to order pie. Two women from a table approached from behind us. They were asked what they wanted and were served before us. They ordered the pie we wanted and it was the last piece. This was very rude. We were in line for over 10 minutes and these women were behind us and able to order before we did and took what we planned to order. Then we ordered carrot cake instead after mentioning we had wanted the pie and told, "oh that was the last one." No apology at all.
Then we got a lecture about how the carrot cake was cut too big and should be more than $3.50 as listed. We were not going to pay more than advertised. We asked to eat in and numerous times we were asked if we wanted it to-go. When the coffee was done the woman behind the counter took one of our cups out of my hand filled it and gave it to another customer, who had actually ordered an Americano! Then took the cream away from me and gave it to another customer.
We finally sat down to eat and all we heard is the staff members loudly complaining about wanting to close and go home and talking about locking the door while we were still eating. This was so rude. If they knew they were closing, which we didn't, when we arrived all they had to do was say, "sorry we are happy to serve you something to go, but we are closing at this time." We would have been happy to order and leave. Instead we were treated with rude horrible service. After hearing we were going to be locked in, we stopped eating and took our "to-go cups" of coffee and left. I am horrified by this service as the owner should be. People shouldn't be treated in this manner even if an establishment is closing soon.
We live in this state and will make sure to tell people not to go to this establishment.