This is a chain restaurant with lots of choices for you to pick from (a definite positive). You will proceed through the buffet and pick your raw options + sauces, before handing your bowl over to the chef to cook it. Vegetarians do receive a 10% discount, so make sure to let your cook know that it is veggie.
Aside from the hit-and-miss customer service, my biggest gripe with this place is the pay-by-weight option. In order to add any flavour to your food you have to add sauce, but this will add weight, and price, to your food (my last bowl of food cost me $23!!). It makes me really miss the fantastic Mongolian BBQs in Vancouver, where they charge you a fixed price for all-you-can-eat, or for one bowl. This said, it's worth a try, just be careful with the weight.
Cons: Price, Customer service, Location