2 out of 3
Posted on 04 / 25 / 2008
4/24/08 Birthday Dinner for 2: $66.03
The food: Excellent
The ambience: Perfect
The attitude: Inattentive/borderline Rude
Why?: I booked reservations, reserving desserts as well for an anticipated wonderful first experience at Madeleine Bistro.
Upon mentioning that I had reservations for a birthday dinner, this information was not acknowledged. Tea was ordered to start with. The crumpled teabag packets were still on the table by the time we left.
The restaurant wasn't that busy (4 tables max), yet for some reason throughout the course of our meal, our used plates and utensils were left on the table significantly longer than other tables who either were a) larger parties or b) ordering more food - which equals c)it appeared they were treated better for spending more money.
Drinking water, usually brought at the beginning of a meal, made it to the table about half way through dinner.
The bill was brought to our table without being asked if we were ready for it, or if we would like to order something else. I needed to then pull the server aside, reiterate that it was a birthday and that I was informed there was a small slice of cake and ice cream w/ a candle generously provided by the restaurant.
I received a questioning look, and was told that there was no cake, but a small dish of ice cream with a candle. I accepted, and informed the server that we also wanted yet another dessert. At the mention of us ordering more, the attentiveness quickly escalated, but too late.
Last, but not least, I discovered that I was charged twice: the second charge having $20 extra added to an already $66.00 bill.
As a veteran of the restaurant business, I always hold a soft spot for restaurant employees, and at the same time understand the level of service that is to be expected as a customer. I believe this experience to be a fluke, and for now, will not judge the overall excellence of the restaurant.
However, it is not the quantity, but the quality that determines repeat customers.
Excellent Food, Completely Vegan, Next time will be better, I hope...
Inattentiveness, Charged Twice