So much potential! Needs improvement
Posted on 07 / 12 / 2009
I've been twice to this restaurant. The first time, I was blown away by the food. Everything was delicious, interesting, and fairly priced. Highly recommend the Heaven & Earth sangria, the buckwheat pizza with the pumpkin and coriander topping, and the polenta fries. The service was a bit slow and unfriendly, however. The second time, the service was horrific! When you enter a restaurant, it is customary for a server to follow you (if not guide you) to a table, bring you menus, offer you something to drink. We went out back and waited twenty minutes and nobody showed. I had to get us the menus ... finally we went inside and asked if anybody was working out back. The server who eventually came was terrible. We never saw him except to bring out our plates. If we waited for him to come back to bring the bill, we'd still be there. Altogether, the service was atrocious. When we went inside to pay, I was going to let it go and never go back there. I made a remark however, and the manager was gracious enough to listen to my remark and ask me what the problem was. I casually mentioned the problem with the service. It turned out she ripped up the bill as a way to apologize and did acknowledge the poor service. Suffice to say, this is the only reason I will go back and give it another shot. The food is exquisite. The desserts, to die for. If they could get their service together, and hire servers who actually give a damn (or at least are good at pretending like they give a damn), they have got a winning formula.
Delicious, Desserts, Drinks
Service, Service, Service