Posted on 12 / 23 / 2012
I went to Lanesplitter a couple weeks ago. A man took our order. My friend ordered her items, including the "Vegan Herbivore". She mentioned having seen it in the display up front. She's not vegan but wanted to try it. I am vegan and severely lactose intolerant. I ordered the same thing. I, as I typically do in non-vegan restaurants, pointed to the item on the menu & specifically stated "Vegan". I order 3 slices because I'd barely eaten all day and was starving. It was my last day in CA before flying back to NYC. My first ever visit to Berkeley, & my one day to spend with my friend I hardly get to see. We were talking & eating, I commented that the cheese was very much like real cheese, as far as I could recall. When the waiter came to get the plates, after I'd eaten all 3 slices, I said "Wow, that vegan cheese is a lot like real cheese". He said "Oh, you wanted the vegan one"? I said "Yes, that is what I ordered". So I spent about an hour or more barfing in their bathroom, which, after chemo, I really bleeping hate, and then we went to get some lactose digestive pills that cost me $12! The waiter apologized and comped most of our meal, although he did charge us for a drink which I felt was really lame. He should have comped us AND offered us what we really order to go so I could eat vegan pizza after I barfed up the rest. I can't get that time back, but Lanesplitter can fix their menu. If you offer a vegan version of a non-vegan pizza give it an entirely different name. Apparently they have one called "Herbivore" and one called "Vegan Herbivore". I've been vegan a very long time so I am good at being specific. The waiter didn't ask us "vegan or non-vegan" so I had no reason to believe he had not heard me say "vegan". Plus, I had not seen on the menu that that particular pizza came as anything but vegan. Pointing at the menu should have made it obvious. It ruined my last day in CA, which makes me sad. Very disappointing & stomach upsetting visit.
Updated from previous review on Sunday December 23, 2012
Service, Unclear Options, Unspecific Menu