I have been procrastinating writing this review because I used to love Joy Noodles and eat there almost weekly because of the wide selection of high quality vegan food, including organic tofu and local in season vegetables. Then, the last two visits have completely changed my overall feelings on the restaurant.
First, I visited and ordered the Changmai Soup with vegetables, soba noodles, and organic tofu, which is something that I have ordered dozens of time. I order it "vegan" with vegetable broth, and this time I had pieces of chicken in my soup. They used a chicken broth. I was disgusted. They were so busy that my order was never corrected. Very disappointing meal.
Then, I returned a second time and was told the Changmai noodles are almost always made with chicken broth (what???) but that they could make it with vegetable broth. This time, the broth tasted very plane and boring. It simply could have been a bad broth day (maybe not enough salt), but after getting chicken broth the time before I'm very skeptical that it has always had chicken or fish broth, even when I was told it was vegetarian. I am very wary to return.
I've previously had dozens of other dishes made vegan. Joy, the owner, is very sweet and promised to make things vegan. I've had spicy sesame noodle soup vegan, and rice based dishes made vegan. There are lots of vegan appetizers on the menu too and sorbets for dessert.
They get very busy and service gets slow. The last two times I had newer servers, and they could be by why my orders were not right, but then again, the staff could have been using the wrong broths the entire time. If you go, just be careful.
Updated from previous review on Wednesday April 23, 2014