Painfully slow service.
Posted on 10 / 24 / 2008
We arrived at about 6PM on a Sunday. The restaurant is well-decorated and fairly clean, and the four of us sat down and waited for our menus. And waited. After a few minutes we received our menus, and we made our selections. There are a lot of items on the menu, so many I found it hard to choose! Three of us ordered smoothies as well, including myself.
It wasn't terribly busy, there were a few other people but it was by no means packed or hectic. The waitress was making our smoothies, and after a while she brought out a small platter of hummus and pita that we had ordered. The hummus and pita was not satisfactory, but we were all starving so we all had some.
A couple came in probably 20 minutes or so after we had arrived. Nothing against them, but this couple was served all their food before I had even received my smoothie. The waitress brought us our second smoothie out of three about 45 minutes after we had arrived. She was friendly, but not very communicative as to what was taking so long, or whether we were going to get our food that day or next week, even after being asked specifically how much longer we'd have to wait.
So after waiting an hour, and only receiving a small plate of hummus and pita and a couple smoothies, we left. The waitress was very sympathetic, told us that "it's not normally like this", and offered to give us the drinks, and hummus for free, but we paid for them, and left.
We were all very disappointed, but I don't think anyone was as disappointed as myself. Here I am, a vegan bringing out my three omnivore friends to an all-vegetarian restaurant and we get barely any service after an hour of waiting? It was downright embarrassing.
The supreme master TV is mildly entertaining and confusing, but ultimately wasn't enough to counteract whatever was going wrong that night. I doubt I'll ever pay them a visit again, which is unfortunate. I really wanted to like this restaurant.
Nicely decorated, Friendly server, Wide selection
Little to no service, Poor communication