I really don't understand why everyone raves about this cafe. I have eaten here several times and have always been underwhelmed (considerably). First of all, it is self-service and you pay by weight (my last plate of food cost over $14!!). Secondly, the vegan hot options are lacking...the last few times I was there the principal option, aside from sides and dhal, was a bland broccoli & tofu stir-fry (really? this is what I make when I am in a hurry or have run out of food in my fridge). There are a number of salads, some of which are tasty, but cold salad alone is not going to keep me coming back. Third, the desserts are often dense and uninspired. Finally, I feel that the customer service is hit-or-miss, and I really don't like having to scrape my plate into a bucket of slop, after paying $20+ for a meal.
End verdict: I think that this restaurant is past it's 'best by' date. It is using a model from the eighties, and hasn't really kept-up with the vegetarian / vegan dining revolution. I think it holds a special place in the hearts of long-time Ottawan veggies, but if this is not you...you might do better elsewhere (especially if you are vegan).
Cons: Price, Vegan hot options, Desserts