The food at this place was nice, and we liked the atmosphere. Downstairs, you can sit at a table. Upstairs, you can sit on cushions on the floor. We sat upstairs, ordered our food and drinks, and then relaxed and ate some bread while we waited.
The next time we saw our waitress, she was sitting in the corner making out with her boyfriend and petting a dog. We were still waiting for our food.
Our food finally arrives, and we ate. It was pretty good.
I realized that one of the things my girlfriend had on her plate looked like the yoghurt we told them to not to bring, because we are both vegan. Since we couldn't find our waitress, we asked someone else. Sure enough, it's not vegan, and my girlfriend had 2 bites of it before we realized. Shitty. This guy (who was super nice and really apologetic) tells us he will let our waitress know and tell her to be more careful.
When our waitress returned to our table, she gave a half-assed, insincere apology and says that she thought everything on the plate my girlfriend ordered was vegan. This is not true, since we told her twice "no yoghurt." Whatever.
Then, she gives us the bill and informs us that the bread she brought earlier was actually meant for the table next to us, it was a mistake, but now we have to pay for it because we ate it (which we thought was free or included in the sampler platters we ordered). We were so tired of talking to her that we just agreed to pay for it so we could leave sooner.
However, the waitress couldn't figure out how to work the credit card machine, and my girlfriend had to go into the kitchen and show her how to work it/swipe the card herself, because the waitress didn't know what she was doing.
Not only did this lady feed my girlfriend non-vegan food and make us pay for something that was her mistake, then she didn't even know how to work the credit card machine to allow us to pay.
She should spend more time with the credit card machine and less time making out with her boyfriend at work. I'd give this place a lower score than 2, if it was possible.
Rude waitress, Waitress completely incompetent, Waitress disappeared