Poor service detracts from meal
Posted on 07 / 06 / 2012
After checking in to the hotel, my first mission was food! It was hours since breakfast in Bali and it was now dinner time. Gokul was the first vegetarian restaurant we had seen, so we headed straight there in the light rain.
We sat outside and it was difficult to get the attention of staff. Looking at the menu, I was pleased that there were such a large number of dishes from varying countries some using mock meat and others not. Mutton, shrimp and even sardines were some of the mock substitutes on offer. No garlic, onion or eggs are used either.
My partner ordered the Malai kofta and it arrived at the table well before my meal. The dish was large and each of the koftas were strangely decorated with a glacé cherry. While the koftas themselves were apparently tasty and stumbling block was the amount of cream that the curry was drowning in. We estimated around 200mls+ of cream. Apart from diluting the sauce and the huge amount of fat involved, the main problem was the richness. It simply couldn't be finished. Some of the koftas went back to the kitchen with around 95% of the sauce. When the plate was cleared, my partner mentioned that there was too much cream. "Yes, it's a very rich dish" was the response.
I'd ordered the mock mutton paratha. It arrived well after the koftas. There wasn't a huge amount of filling and the paratha itself was quite oily. It was tasty when dipped into the curry sauce or the small amount of rich mutton curry. Ketchup was also added as a condiment, which I'd never seen before. While it was around half the price of the koftas, the serving was a little small and as I was hungry to begin with, I could have eaten more.
Clearing the table took a while. Getting the attention of the staff to get the bill took a little more effort. I think I took the money in as I knew it was going to take a while. Didn't leave a tip, which is a real rarity. (I prided myself on my level of service when I worked on the floor and received pretty good tips but as an Australian, tips are given for great service and are not mandatory.) The staff were obviously nice people, just not that attentive.
I suppose, if you hungrily rush to the first restaurant you see in an area with a plethora of fantastic vegetarian options, this is what will happen and you will pay a bit more. Not a complete disaster but there are better places around Little India.
Huge menu, Lots of mock meat
Unattentive service, Oily/fatty dishes