Same negative reviews here and in trip advisor. why would you go?
I took this place on my list of gellateria to visit while in Rome. On my trip to the Pantheon, I found it hidden in one of the small streets. It was full of people. Of course it was, they have a big variety of flavors and the service is sloooow!!!
I did not know that I needed to pay first, get a ticket and then come choose my flavors, I was pointed that out by an indian looking server who was extremely rude. When I came back, I showed my ticket to the older Italian server who had just finished serving a customer, he shook his head and walked away. After pretending to do something, he came back grabbed my ticket forcefully and when I told him my flavors, he yelled, "Coppa!" that he needed to get the cup. He gave me my ice cream and he approached the Indian server and they started talking crap about us customers. I speak Spanish and a little Italian so I knew what they were saying. My family had gone to another store while I bought my treat and were waiting for me to come in. I deterred them from coming and we never went back.
The sorbet was just ok and you can get better flavors are smaller stores around Florence, the prices were not cheap either for such an awful service and average product. Stay away from this place if you don't want to have a sour experience from Rome.
Cons: Rude service, Price, Average product