Mediocre food and abysmal service
Posted on 04 / 24 / 2012
This was my second and definitely last visit to Fresh. When I first tried this place about a year ago, I was not impressed. On that occasion, I experienced lousy service and overpriced mediocre food, not to mention the incredibly cramped tables and noisy environment. I had ordered the "magic tofu" wrap, which was far from being magical. It was basically a mushy medley of nondescript veggies combined with overcooked tofu "steaks".
After my most recent visit, I realize that nothing has changed. Although the restaurant was half empty when I arrived, and was told that "your server will be with you soon", it was at least 10 to 15 minutes before anyone even showed up at my table. Several employees seemed to be standing around and chatting with each other, or texting on their smartphones, rather than attending to customers.
When the server finally arrived, I ordered the miso burger, which comes with a "side of marinated kale slaw".
When the order finally arrived I was quite disappointed. The burger was overdone, bordering on what one would consider burnt. It had the consistency of wood chips and sawdust and was not very tasty. The "side dish" of "kale slaw" was tiny and was nothing special as far as taste. Even though the restaurant was far from full, it was still quite noisy.
I cannot understand why Fresh appears to be so wildly popular, in the light of the poor service, mediocre food and crummy ambience. I guess it is just another example of an over-hyped trendy yuppie hangout. I will not be back.
Mediocre food, Poor service, Not good value for money