This was my first time here and my waitress informed me how the whole thing works. Lots of different steps and color-coding, far too many instructions after a long day of travel when your blood sugar is low. But the food was great and they had plenty of vegan choices that were clearly marked. Sometimes I'm a bit of a germaphobe - so the whole placing of various sticks in my food when they've just been sitting out on a table, etc was a little bothersome. However, for an additional $4 you can eat as much as you want or order food to take home. That convenience made up for everything else. Side note: They are located in the University Park Mall right next to the Massage Envy.
Cons: placing wooden and color-coded sticks in your food, instructions can be a bit convoluted