Dunwell Doughnuts was meant to be the highlight of our trip to NYC. I was looking forward to eating there more than anything. After watching the amazing, warm, and friendly video on their website I was expecting an experience... and it was one, just not a good one as I had anticipated. My disappointment started with the owner of the place smoking in front of the building when we showed up. Not a good idea at all and immediately turned me off. Heading inside the staff member was not exactly rude, but not exactly friendly either. You could sense her annoyance as we figured out what we wanted to have. That takes a little time when you have three young kids, and where I expected a smile, I received annoyed indifference instead. The really bad part was that she was actually friendly to some locals who came in after us. Shouldn't all customers be treated with the same hospitality? Anyway, the doughnuts were good, I'll give them that, but not out of this world. I actually prefer the one's Cinnamon Snail has to offer and you don't have to make a trip out to Brooklynn to get them. Seriously, these dudes talk a big game, but really failed to deliver. The product is there, but they need to work on customer service and impressions.
Cons: Owner Smoking Out Front, Discourteous Staff