Prices, Customer Service, Parking, Hours
Posted on 08 / 05 / 2013
I have been to this store several times, and have never had a positive experience. I initially was very excited to visit this store, because it is a sponsor of the local NPR affiliate.
I had a few manufacturer's coupons in my hand as I entered. An employee (who did not greet me even though the store's retail space feels only slightly larger than a living room and she was standing at the register facing the door as I entered) started to follow me around as I shopped. She then very awkwardly approached me to inform me that I would not be able to use the coupons, even though they were manufacturer's coupons. She was not friendly at all -- no hello, or welcome to the store, etc. It was a very odd encounter.
I have returned several times, as they do carry a few things the traditional box stores in DeKalb do not carry, but always reluctantly based on my first experience. The selection is okay considering the very small space of the store, but it lacks in many areas. Another reviewer mentioned the availability of ready-to-go items. I've not seen this; if they are available, the selection of such items is extremely limited.
Also, prices ARE **NOT** reasonable at all! Not surprisingly, their prices are higher than Whole Foods, but they tend to be higher here than anywhere, including other coops I have visited. They are so high that I was surprised to see that Woodstock frozen fruit (pineapple) on sale here was still more expensive than the regular price at a coop I visited in Iowa a few weeks later. Prices on many items at Duck Soup can be downright painful in fact.
Parking is a mess! The curb is all messed up along the storefront, so you don't really know exactly where to turn in or turn out, and the lot isn't really marked, so it's a cluster as to where to park, and also very limited. In front, there is literally only room for a few cars. One time I pulled in, a car was cutting across the lot and almost hit me. (The adjacent lot just kind of blends into the store's lot...it's hard to describe but a total mess).
I've never felt welcome in the store. The employees just kind of stare at you and definitely do not have any innate sense of customer service.
Also, the store's hours on Sat. are limited (5:00 p.m.). I was there at 4:50, and there were more people in the store than I had ever seen before (no surprise; it's Sat.). They had to begrudgingly stay open past their closing time to accommodate everyone. Overall, not a good experience.
High Prices, Poor Customer Service, Limited Hours, Awful Parking