Possibly the worst service in history
Posted on 03 / 02 / 2011
I was excited to try this place, an Asian Fusion cafe. First, we had to wait over 20 minutes to even order. I ordered the Pan Rammuat with rice. The food took a long time to come, but I can deal with that. Someone other than the original waiter brought the dishes out and didn't know what they were. As the only vegan in the group, I was getting really nervous. Also, the person didn't really speak English, so I was freaking out that I was going to get someone's meat dish (as my dish had seitan and I don't like how similar they look). Finally, I called over someone else from the restaurant to make sure it was seitan. Okay, good. However, it was supposed to come with rice, and they didn't bring it, they said they'd bring it out. I start to eat my dish without rice, as we've been there a long time and I'm the only one without my whole dish. 10 minutes pass, I ask someone else for my rice. Nothing. I have to ask 4 times for my rice, and it finally arrived at the end of the meal, when I was done eating. Wow, thanks.
Also, someone in our group ordered something to go when we initially ordered. When they bring out our checks (and have charged her for it), she asks where the to-go order is. They didn't make it. So, we get to wait another 20 minutes for that. Then, we go to pay, and there's one person trying to check out a line of 8 people. So, more waiting to pay. This was awful.
Even more fun: they charged an 18% gratuity for a table of 6. I've never heard of doing that for a table less than 8. Considering I didn't have rice for my meal or a refill on my water, I probably wouldn't have tipped 18%. I felt completely ripped off and just wanted to get the hell out of there.
In short, avoid this place like the plague. The prices aren't bad, but I don't even think I'd return to this place if they were giving the food away.
Terrible service, Don't even think about a refill, What rice?