I AM SO DISAPPOINTED IN THIS PLACE! RUDE STAFF MEMBER MY FAMILY WAS SHOCKED!
I bragged about this place to family that came down from Canada and finally brought them there today around 430. When we got there we were a party of 5: a mom with a newborn on car seat, I am on crutches and three other family members. Three of us (mom, other cousin and I stayed in restaurant while my wife and mom's husband literally parked across the street. There were three of the large tables available.
The waitress (fair, tall, slim, neck length light brown hair, green eyes and red lips) came to greet us. I told her we were a party of 5. She said we must remain standing until our party arrived. I politely asked her if we could have a table as the majority of the party was there and we had a new mom with a newborn (who was she carrying in her car seat) and me on crutches. She refused to sit us down. Mind you, the tables have signs on them that say that "for parties of 3 or more".
She quickly became arrogant and began to tell me "sorry, it's store policy" and I told her "you know you can make an exception, she's holding a heavy car seat with a baby, she's a new mom". My cousin had to place her baby on the floor and we had to stand. About a minute later my wife and mom's husband arrived. We were finally seated.
I crutched my way up to her and asked her to speak to her manager, to which she quickly replied "I am the manager." I then told her, "what you did back there-not seating us- that was not right, I understand if one person in a party of five shows up and tries to hog a table but the fact that I am on crutches and that my cousin was holding a car seat up and a third person was there, was more than enough reason to use her judgement to seat us- considering that all the large tables were empty. She began to say how they get a lot of business and how she had to keep the tables open for customers. I told her she was wrong and proceeded to say "please have someone else get our order, I don't want you as our waitress." She got nasty and began saying how she wasn't gonna take care of us anyway."
My family was absolutely shocked, the mom in our table could not stop mentioning how absolutely rude the waitress/manager had been to speak to us like that and not seat us considering the major fact that I am on crutches. Actually, that can count as discrimination against a person with disabilities if I am not wrong.
When the waitress left she proceeded to stare at me on her way out
Cons: some staff is rude, not attentive to people w/ disabilities