I was very happy to find Cafe Turtle above a lovely bookshop. All seemed very inviting and the menu looked great. The food was good and can be recommended. Very comprehensive choice, very healthy: lovely salads, good starters (Indian and International, lots of Italian) good main meals. Very delicious desserts, good choice of coffees and teas, incl herbal etc.
However the waiters (two men, very 'professional' waiters) were extremely unfriendly and offhand (and I was very well dressed, polite and friendly). I was shocked by their attitude, they didn't smile once and gave the distinct impression that I was a burden on their time. When I had paid the bill and was leaving I asked one waiter (who hadn't served me)to direct me to the toilets. He asked me in an unfriendly way: "have you paid your bill?" as though I was trying to escape without paying. Very intimidating and unfriendly. Furthermore the menu prices do not reflect what will be on your bill when it is presented - add about 20% to all prices . It does say in very small print that menu does not incl taxes and service charge but I was shocked to be charged %12.5 govt tax, plus %5 'service tax', plus %4.5 service charge! This may be standard practice in upmarket New Delhi eateries but does not feel open or transparent to Western people. At the very least, the full percentage amount to be added should be clearly printed at the bottom of each menu page. Food great, service and openness needs lots of improvement.
Updated from previous review on Friday March 21, 2014
Cons: Very unfriendly waiters, Add %20 to written menu prices