Yes, the place is friendly and the greeting by the chef when you walk in the door is very nice. The single waiter puts on wonderful show when presenting the evening menu - but he is easily overwhelmed as the dining room fills up.
Taking the advice of other Happy Cow reviewers, we asked about vegan options and found them accommodating - in theory. But the actual food production team ignored the requests. Maybe because they don't write anything down? I spotted the box of gluten free pasta in the kitchen and specifically ordered that with my eggplant dish. Not only did the box never move from the shelf, no pasta of any type arrived.
Getting the attention of the waiter after his initial floor show was impossible and the owner spent the evening deep in conversation with every table but ours. I certainly understand why the regulars feel like family, but its very clear that Bacio has no room in its heart or business for new customers.
Don't bother, there are are much better options in Philly area.Pros: Friendly, but slow service for regulars , Freshly created specials, Local produce highlighted
Cons: Customer Caste System, Poor communication among staff, Inconsistent quality