Well, here’s the incredible bad experience me and my husband had while we went into Annalakshimi Restaurant in Brickfields this afternoon.
As usual, we walked into this fine dining vegetarian restaurant in Kuala Lumpur, at Brickfields, the waiter an elderly man told us to sit at two seater table at the corner (dim light corner by the way).
Since i would like to put my bag on a chair, i informed this waiter i would prefer 4 seater table (politely).
Then he pointed us to the back of the area and told us to sit there at number 24th table, without leading the way. (Wow, does he need to control which table number we have to be seated)
It was too far away from the food counter and there were several empty seats in the middle (i saw a 4 seater table with 2 person seated just now), so i would much prefer to sit in the middle. He then said, he expected crowd and he need to optimize their seatings. (FYI, there were lots of empty seats at that hour). And so my husband told him, it was already after lunch time. He’s replied back this way: “Just now i told you to sit at the 2 table seat and you don’t want, so i told you to sit at the back 4 seater seat and then now you said you want to sit in the middle..
Does that mean, we can’t choose where to sit when we paid for our food? It wasn’t cheap after all. With such customer service treatment?? Wow!.
Even in cinema, you can select your seats, because you paid for it. The cashier never even once reply in such way (above).
Such a “FINE Dining experience at Annalakshimi Restaurant Malaysia”..
Would you spend your money for such attitude?
In the end, we don’t bother to argue with him for his rude behaviour, we left and had our lunch elsewhere with better treatment where our money are worth spending to.
Cons: Bad Customer Service