I was really happy to have a (bio) supermarket so conveniently located right next to the train station on my way to home. Sadly they fall short on service. Typically Alnatura Stores have "customer cardboards" to get in touch with employees and management. This on has not and nobody from the staff could explain me why. Also this store does not have a single bike rack / bicycle rack, however it is not a good area to leave your bike unattached. I have asked staff since months about this, but there does not seem real interest in that. This annoys me as customers coming by car get 1€ rebate on their purchase for their parking ticket.
What bothers me, as i have some friends living vegan, is that Alnatura does not want mark Vegetarian and Vegan goods with labels and staff are uninformed about ingredients some strict vegans like to avoid (in baked goods for example).
Other stores like Basic (on the other side of the main station) do that since years.
Otherwise the selection is ok, fruits are fresh and price level is okay. The cheese selection is boring, in my point of view.
Cons: No bike rack - but subsizes car parking, No labels for Vegan/Vegetarian