I've shopped here many times, when in the area. This year my boyfriend had a SEVERE allergic reaction and could scarcely breathe after eating the raw vegan mozzeralla sticks. We know he is allergic to Brazil nuts and never buy anything with them. Often, if they are used in the kitchen that day, we also refrain from purchases.
We checked and double checked - no Brazil nuts in anything we bought. Finally I called and after speaking with 4 people, learned that a substitution had been made. No label change (which is illegal).
None of the people I spoke with offered an apology. I wrote a letter to store and never even got a response. This is painful.
Has 4th Generation gone from Happy Cow to Cash Cow?
If not for this situation, I would give it the highest rating. They are a cute little store with reasonable prices and a decent selection (especially for raw vegans).