I HAVE NEVER EXPERIENCED THAT BAD CUSTOMER SERVICE FOR WHOLE MY LIFE.The employees there are not helpful. THEY DO NOT CARE AND REFUSE TO HELP YOU. At that store, you can not return your merchandise anytime you want. Instead, you have to depend on the manager's schedule other wise you have to wait 30m or 1 hour when he come back from lunch time or have to be back. No mater how far you live from store or how inconvenient you are when you have to go back, you can not return your merchandise if their manager is not there because the manager does not trust his employees to do it (according to the employee). Even though you tried so hard to tell his employees to give him a call to explain your situation to see what he can do to help you and even you told the employee that "it doesn't hurt her if she give her manager a call" , what you got back was "I am sorry, I can not give him a call, you have to be back" (SPECIALLY YOU HAVE TO TRY TO MEET HIS SCHEDULE WHEN YOU COME BACK OTHERWISE YOU HAVE TO GO HOME FOR NOTHING). My recommendation is "NEVER AND NEVER GO TO THAT STORE AGAIN UNLESS YOU WANT TO HAVE THE FRUSTRATED EXPERIENCES LIKE I DID"
p/s: when i told the employee that i will write very bad review about store t=and she told me with careless tone that" IT'S FINE"