Alright food, awful staff
Posted on 10 / 25 / 2012This place has quite a good health concept behind the food, with homemade gluten-free bread and vegan versions of nearly everything available on the menu. So far, so good.
The prices seem okay, but the portions are really not big. Don't expect a main to be enough. My Flammkuchen was more of a flat pizza without the tomatoes, but very tasty. My boyfriend's burger was a bit dry.
Now for the problems: Right when we walked in, we were a bit confused because of all the heavy vegan food promotion on the window - so we asked if everything was vegan. They said yes. Then I noticed some things contained eggs, so pointed out eggs aren't vegan. Then, no, "Most things are vegan"... she says, looking at us like we're moronic vegan freaks. Right, glad we sorted that one out. The attitude continued when we asked for vegan items, or enquired what brand the soya milk was (we boycott a couple of brands).
Then, in my salad, I felt a clunk - the walnut shell had not been removed. Bit dangerous, but fair enough, it can happen. But can it happen twice...? My boyfriend's sorbet still had a huge, sharp chunk of plastic in it! Very authentic, and very dangerous! Not acceptable AT ALL! Kids eat that stuff!
When it came to paying, we mentioned the plastic. The waitress attempted to bat her eyelashes at my boyfriend "Ahh es tut mir leid!", but that's not really enough. I told her, no, he's not paying for the sorbet. She spun some line about the manager not being there... I told her tough, he's not paying for it (and at this rate, they were lucky we wanted to pay for the rest). Reluctantly she edited the bill, we paid, and were glad to leave.
The staff clearly did not give two hoots about the place and the concept, and definitely not the customers or the concept of veganism. Clearly in the wrong job.
How to improve? Get better staff, get people who actually understand what vegan means and don't treat your customers like freaks. They also need some basic health and safety training - walnut shells and plastic do not belong in food to be given to customers, and should they arise, satisfactory recompenses must be OFFERED.
Won't be going there again!
Cons: VERY rude staff, esp. re: veganism, Plastic and shell in food, Overpriced
Well, I'm quite a bit disappointed now after having visited the restaurant some times, as I was served dairy ingredients in my vegan meal at least twice :-(
Also, the prices are steep, when you eat there with the family, you can run up 80 € easily with dishes that are not really that substantial. My (omni) family was underwhelmed from the food and shocked from the prices.