2 out of 3
3
Posted on 04 / 25 / 2008
4/24/08 Birthday Dinner for 2: $66.03
The food: Excellent
The ambience: Perfect
The attitude: Inattentive/borderline Rude
Why?: I booked reservations, reserving desserts as well for an anticipated wonderful first experience at Madeleine Bistro.
Upon mentioning that I had reservations for a birthday dinner, this information was not acknowledged. Tea was ordered to start with. The crumpled teabag packets were still on the table by the time we left.
The restaurant wasn't that busy (4 tables max), yet for some reason throughout the course of our meal, our used plates and utensils were left on the table significantly longer than other tables who either were a) larger parties or b) ordering more food - which equals c)it appeared they were treated better for spending more money.
Drinking water, usually brought at the beginning of a meal, made it to the table about half way through dinner.
The bill was brought to our table without being asked if we were ready for it, or if we would like to order something else. I needed to then pull the server aside, reiterate that it was a birthday and that I was informed there was a small slice of cake and ice cream w/ a candle generously provided by the restaurant.
I received a questioning look, and was told that there was no cake, but a small dish of ice cream with a candle. I accepted, and informed the server that we also wanted yet another dessert. At the mention of us ordering more, the attentiveness quickly escalated, but too late.
Last, but not least, I discovered that I was charged twice: the second charge having $20 extra added to an already $66.00 bill.
As a veteran of the restaurant business, I always hold a soft spot for restaurant employees, and at the same time understand the level of service that is to be expected as a customer. I believe this experience to be a fluke, and for now, will not judge the overall excellence of the restaurant.
However, it is not the quantity, but the quality that determines repeat customers.
Pros: Excellent Food, Completely Vegan, Next time will be better, I hope...
Cons: Inattentiveness, Charged Twice
Interesting to read your review. I had a similar encounter. I'm in from out of town so this was my first experience with Madeline Bistro. I called to make reservations and rec'd a msg that says, "If you'd like to make reservations, pls leave your name, # and requested date and time and we'll get back to you." 24 hrs passed and they didn't get back to me. In my msg, I left my name & said my phone # twice. I requested a time then said if that time is not available we'll take any time they have open. In other words, it is not possible that they didn't get back to me b/c they didn't catch my # or b/c they were unable to accommodate my request. It was not a good first impression.
I called back later when the restaurant was open and a friendly staff member easily made me a reservation. Long story short, Madeline Bistro, if u can't return ppl's calls it's best not even to offer the "leave a message" option. Better yet, what about using opentable.com to accept reservations?
I understand your annoyance but Molly and Dave DO have a life just like you. They have children that are in school that take priority so don't be so judgmental. ALSO the reason that they do not answer their phone 24/7 or in a 24 hour wait, is because they are NOT THERE until the day they open and are getting ready to open. They check every voice mail, every single weekend they are open and write down every reservation. Then they contact every single person that made a reservation all before they open. Before you judge so harshly, think.
vegangirly1234,
I have no ill feelings toward Molly and Dave. This site is dedicated to judging restaurants, and all I did was explain my experience. They totally dropped the ball and left me and my wife in the lurch for our wedding reception. I don't see how it is judgemental to bring that up in a review that might be read by others looking to have their own catering done by MB. After my experience with them, I can't possibly see how you can defend them by saying they "contact every single person!" THEY NEVER CONTACTED ME and I count as a single person, don't I? What information do you have to prove that they contact every person anyway? You could only know something like that if you work for them, in whcih case your review is too biased to count for anything.
While I'm at it, I did go back to MB recently to give them another shot. The food was great, BUT...
The restaurant itself is not being taken care of. The floors were so dirty it was unvebelieveable. You could see black dirty footprints ALL OVER the floor. This was weird because we were the first people to eat there that week (5pm on Saturday). It is as though nobody cleaned it all week. Also, the side wall of the restautrant, which has nice photos haning on it, is painted a greenish color. Well, at the height of all the chair backs, there is a huge long band of stripped paint which has come off the wall, presumeably from being scratched by the chair backs. It is a huge gash, running for 10 or 20 feet, showing with white drywall underneath. I can understand how this can happen, but the presentation is just awful. It looks like a construction site. There are also tables which have a wood booth on one side. Well, the veneer is chipping off in places. The restaurant also seems to have some kind of "office" ceiling, which is unattractive. Next time you go to MB, go near the big window and look where the window meets the ceiling at the front of the restaurant. Totally filthy with dirt and grime.
None of this affects the quality of the food, which is very good. But how can you put up the pretense of FINE DINING and OUTRAGEUOS PRICES when you keep the resurant looking so shabby? It's insulting to the clientele.