Disappointed; poor customer service
Posted on 02 / 18 / 2012
Feeling excited about an establishment for a raw-foodist, my friend and I were eager to dine at Noorish! Sadly, their customer service was extremely poor ... so poor in fact that we will not be returning to this restaurant at all, and, when asked, are more than happy to share our tragic story with others.
We had a reservation (5:30PM); were greeted and seated. We both were double parked behind cars at the rear of the restaurant (parking is difficult in the area but not impossible). We each had to move our cars. This only took a few minutes, but when we returned, our table was given away to a party of four. The hostess was horrified and apologized profusely. It was never really determined how this error came about (nobody would admit to anything) so we were told to sit at the elixir bar until a table could be found for us. There are no reservations allowed after 6PM, so why were other walk-ins seated before we were given a table? Was it because I had come straight from work and wasn't dressed quite as snazzy as the other folks? After more than 45 min of conflicting stories and empty promises, we asked to speak to the manager. The woman (not the hostess) who seemed to 'take charge' of our situation claimed there was no manager. Apparently confused about her title or position (when pressed that surely someone must be in charge) she later admitted "I'm the Assistant Manager". When we asked if they would 'comp' an appetizer, or perhaps a cup of tea each, as restitution, she said absolutely not and then proceeded to make the error our fault, blaming us for leaving our table. (Were we not supposed to move our cars?? We were double parked!) We then asked for the Manager's name so that we could call and have a chat with her/him on the next working day. At this point, the woman had another bolt of clarity and said the SHE was the manager. (!!)
From this point, things deteriorated even more. Thank heavens my friend and I had not ordered anything; having spent more than an hour patiently waiting for things to be worked out, we walked out and vowed never to return.
Instead, we will fulfill our raw-food dining pleasures at "ReFresh" (inside Roots Organic). The food and service at Re-Fresh has always been outstanding!
Interior design, Hours of Operation
Poor Customer Service, Over-priced