I am so very disappointed. A group of friends and I stopped in, yesterday, for lunch. What a horrible experience. We all left frustrated. I had the Angus Burger. I ordered it medium, it came rare. My friend ordered the same except she ordered hers well done, it was served rare. We waited ten minutes for the waitress, she never returned with other requests. Finally, my friend had to walk her meal back to the kitchen in order to get service. After 25 minutes, her second burger was served, this time the burger was burnt. When we asked for the manager, the manager seem uncaring and unwilling to rectify the situation. Further, the rest of us made requests for other items, like refills, utensils and extra condiments, which we never received. The kicker to this is that two of us paid with a credit card each and we were both over charged. My other friend's meal was $11+. She left a cash tip. She checked her statement last night and was charged an additional 2.50 on her credit card. My bill was $12.41. I did not leave a tip because of the poor service. I just checked my credit card statement, I too was overcharged by 2.50. What kind of establishment is this? Not only bad service, but unauthorized charges, too!?! Unbelievable! If you choose to go to Cafe Brio after this and other reviews, PAY CASH and expect poor service and poorly prepared meals.