So I'm from the Middle East, where our #1 fast food is Falafel. Normally I would say a middle easterner getting falafel in the states, would be like a polar bear leaving the arctic for the Caribbean to look for ice. Yet, when I was in a major rush and this was the only vege place I could find, I figured why not give it a try. As falafel at its best is a divine fast food, I paid little attention to aesthetics and atmosphere. I think there are Four major factors to a great Falafel experience: The Falafel balls, The Salads (Quantity, diversity, quality, and authenticity), The Price, and the Pita. So lets go through em:
The Falafel Balls: Freshly made! Good crispy outside, but the inside was bland, uninspired and a little too gritty (when fresh, the inside of a good falafel should melt in your mouth)
The Salads: I like that they had quite a diversity of salads... too bad they weren't fresh though. The Tomato in the Jerusalem salad was beyond rotten and put a bad taste in my mouth which lasted an hour after eating it. Other salads also tasted on the verge. The selection was definitely varied, but done in a way which detracts from an authentic Falafel experience. One example would be that they have pickled ginger at the salad bar, yet not even one olive?!?! What's next? Falafel Sushi?
The Price: Come to about 6 bucks for a sandwich. Expensive compared to the Middle east (almost double.), but for America, it's pretty fair.
The Pita: Low quality, thin, average American Pita.
Overall, I would say, even though Falafill specializes in Falafel, their Falafels aren't so special. If you are in the neighborhood and need something quick or have a craving and are close by, than try it out, but dont go in expecting an authentic Middle Eastern falafel experience.
Cons: Bland Falafel, Salads not fresh, Not Authentic