Responses to a sweet vegan's Review

Respond to Review of Caffellatte
by a sweet vegan

Review: I made a list of all the vegetarian restaurants in Florence but I did not take the time to read the reviews. How I wish I did. I will certainly do so in the future. I agree with everything said in previous reviews. Our experience was the same. I don't know how this woman could stay in business so long. The food is horrible. As already said, the only vegan option was a quiche that was cold and hard and had no taste. The serving was tiny. Her hand written menu said she would serve tap water but when I asked for it, she made believe she did not know what I was talking about until I pointed to her own note on the menu. An Italian diner told me that their family asked for tap water but she brought them bottled water anyway. My husband ordered a glass of wine and it was the smallest glass I have ever seen served in Europe. She insisted that we try the vegan cake. It was tasteless . I truly can make much better food at home without any effort. She was not nice at all. Actually cranky. There was only one family in the restaurant other than us and they ordered coffee. When we went to pay the bill, we were astounded. As already stated , she added one euro to the price of everything listed and said it was a service charge . I have never heard of a service charge being added to every item ordered. She was defensive about the bill because I presume many others have complained. I certainly felt cheated. The bill was outrageous and we both left starved. It was not a pleasant experience. I recommend that you do not try this restaurant . Anything or nothing would be better. I cannot think of one pro.

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