Respond to Review of The Red and Black Cafe
Review: Warning, this cafe is run by a worker collective. So while all workers have a vested interest, no one person is in charge and will not take control to correct a bad situation. As such, when the counter girl gave my reuben to another patron without asking their name, and another patron that had 1st patron's reuben did not speak-up when his name was called, i was left reuben-less for 30 minutes. I talked to the cook once and he said it was coming. Another reuben came out to another patron. 5 people that ordered after me were eating. I stepped two feet into the kitchen to discuss with the cook where my food was. I was told blatenly and impolitely to "get out of the kitchen" and "that other guy took your reuben". Alas, no consulation except for a fleeting "sorry 'bout that" from the counter girl because the cook was too embarrased to bring out my reuben to be personally. I know its a collective so they may not have be able to afford to comp me my food, but at least offer me drink or a day old pastry while I wait. What would have cost them less than 50 cents wholesale has lost my business for the foreseeable future.