Responses to mattf's Review

Respond to Review of CLOSED: Demuths
by mattf

Review: My wife and I popped into DeMuths on a recent visit to Bath for a cuppa and cake. Apparently we chose to arrive at a time between two menus, and one member of staff told us we could choose from either menu and the waitress who took our order was not reticent to show her displeasure when we tried to order from "the wrong one". 30 minutes later (and food being served to several diners who had arrived after us) our tea and cakes arrived. No complaints about the food, but the service was just awful. I decided to give them another chance and book for a party of ten. The girl on the phone who took my call was unpleasant and unhelpful, interrupted me abruptly to serve a paying customer (fair enough, but be polite about it), and just confirmed that our previous experience wasn't a one-off. Such a shame, as the options for veggies and vegans aren't bad.


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