Responses to GreenT's Review

Respond to Review of Well Natural
by GreenT

Review: This is a nice health food store with a small cafe at the front selling veggie and vegan food (but had a few meat sandwiches I think). I was extremely disappointed when I was given cows milk instead of soya milk for my tea though, despite specifically aksing for soya and purchasing other vegan products. I drank quite a lot of the milk before realising the mistake and ended up with an upset stomach. I don't understand why it's always veggie places that seem to make this mistake when I've never had the problem at an omnivorous cafe. The staff were apologetic, which I appreciated, but didn't offer me a refund, which I feel they should have done under the circumstances (and is why I'm only giving one star). I think under other circumstances I would have excused the error, but if your establishment specifically caters for special diets then there is no excuse for making a mistake like this. The rest of my meal was ok and good value, but this totally spoiled it for me.

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