Responses to Opalfruit's Review

Respond to Review of El Piano - York
by Opalfruit

Review: Like an Episode from Fawlty Towers... We went here on 27th April 2011. It was a nice day and we sat out back, it was a pleasant day and they appeared to be a barbecue going on at the back of the yard. The staff were drinking and entertaining their friends there. Our order was taken and then the list of mist started. 1. We were served the wrong drinks and sent them back. 2. When we had the right drinks, they doubled up and tried to serve us the same drinks again. 3. It took ages for our order to arrive. 4. Only my food arrived, we waited for the my partners food to arrive, but it did not. 5. I ate my food, it was cold and very bland, expecting my partners to turn up anytime. 6. After 45 minutes we finally collared a waitress and asked where the rest of our order was. She looked shocked and ran off to find out. 7. The waiter that took our order came back and apologised. And tried to sort out what had happened. We had to be somewhere else and had to leave. It was very disappointing. Not only poor quality food, but the staff were too focussed on enjoying their private event at the back than providing the service they were being paid for.

Responses

Magdalena, owner
Posted by Magdalena, owner on Thursday, March 8, 2012
We are really puzzled by this review, a similar one appeared on TripAdvisor and we asked that it be checked...you see... we don't have a bar-b-q, although the neighbouring bar does and so we wondered if the reviewer was confusing our place with theirs...hmmmmm.
Opalfruit
Posted by Opalfruit on Monday, March 12, 2012
Definitely El Piano, we've avoided going there since our first experience of the place. If your neighbour was having a barbecue then the waiting staff that originally greeted us were paying more attention to that than their customers.
Magdalena, owner
Posted by Magdalena, owner on Thursday, February 21, 2013
Very likely they were paying attention to the bar-b-q. As a largely vegan staff it can be very distracting to have scorched pig under one's nose and also the noses of our loyal customers. We have prevailed and the bar-b-q has now been moved. So perhaps we may see you again.
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