Respond to Review of El Piano - York
Review: Like an Episode from Fawlty Towers... We went here on 27th April 2011. It was a nice day and we sat out back, it was a pleasant day and they appeared to be a barbecue going on at the back of the yard. The staff were drinking and entertaining their friends there. Our order was taken and then the list of mist started. 1. We were served the wrong drinks and sent them back. 2. When we had the right drinks, they doubled up and tried to serve us the same drinks again. 3. It took ages for our order to arrive. 4. Only my food arrived, we waited for the my partners food to arrive, but it did not. 5. I ate my food, it was cold and very bland, expecting my partners to turn up anytime. 6. After 45 minutes we finally collared a waitress and asked where the rest of our order was. She looked shocked and ran off to find out. 7. The waiter that took our order came back and apologised. And tried to sort out what had happened. We had to be somewhere else and had to leave. It was very disappointing. Not only poor quality food, but the staff were too focussed on enjoying their private event at the back than providing the service they were being paid for.
Posted by Magdalena, owner on Thursday, March 8, 2012
Posted by Opalfruit on Monday, March 12, 2012
Posted by Magdalena, owner on Thursday, February 21, 2013