Responses to EncinAdia's Review

Respond to Review of Mozy's Cafe
by EncinAdia

Review: The previous owner (named Mozy) moved away and a rude, despicable, unethical man who does not give a damn about his customers has taken over. I am a strict vegan so I've been excusing inconsistent quality and unsanitary conditions at Mozy Cafe for years (b/c I live right around the corner and I like to support local neighborhood spots). But after being yelled at by the apathetic new owner who doesn't give a damn about the food service industry anymore...or the dietary restrictions of his customers...I have officially given up on Mozy Cafe. Sure, the menu may contain multiple veggie/vegan options...but NONE of them are cooked or prepared in a manner suitable for vegetarians! Your mock-chicken/tofu/etc is cooked on the same, unclean grill in a puddle of animal fat. Once veggie ingredients are soaked in animal fat and mixed in with leftover bits of meat, they are no longer vegetarian! The owner some how does not care about this and continues to tell unsuspecting customers that the menu items are really vegetarian! Also, he began shouting at me when I called to complain that I was at home hurling out the mouthful of eggs that I bit into after picking up a supposedly vegan burrito! He actually said "I don't see what the big deal is. Why are you taking this so personally? All restaurants make mistakes like that all day, everyday". He did not even offer to refund my money or make me another burrito!! I could not believe his attitude...he just basically shrugged his shoulders and told me to "get over it"! After another few minutes of his frustrating apathy, the owner finally admitted that his food is not really vegetarian, but he made no apologies for this violation of his customers' trust. Despicable! I had spent hundreds of dollars there over the past few years, but I will never sink another dime back into that place. I do not trust the unethical owner nor do I respect the way he runs his business. I will abstain from burritos and drive to Swami's for my acai bowls from now on. Another biggie: [edit by staff] How it is possible to have such an unsanitary salsa bar is beyond me! But I've been here dozens of times and I have scooped up some hair in my salsa dozens of times. GROSS! I swear, they must have a cat running around the kitchen during prep time!! If you are vegetarian DO NOT EAT HERE!


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