Responses to PDXVeganFamily's Review

Respond to Review of CLOSED: Bay Leaf
by PDXVeganFamily

Review: My family and I LOVED this place. It was hands down our favorite place in Portland. We have been vegan for many years and have discovered the Bay Leaf over a year ago. We would eat there at least weekly until this last experiance. From the moment we walked in the door the atmosphere felt different and customer service was not god as usual. My husband ordered one of those dishes that comes out served like a fajita (fire under the dish) and when the flame got out of control near our daughter and we ask they put it out the guy blew the flame out on the table in the direction of our daughter and to top that off blew black stuff into our food from the fire. When I tried to let the owner know I was unhappy at what just happened her attitude flipped a 180 and she acted like I was being rude to her. She ended up being extremly rude to my husband and sorry to say we will not go back. I understand people have bad days, but when you have a regular customer that has NEVER complained about anything before and then to bring up a safety and sanitary issue, I really was taken aback by her response. I am sorry that this happened and wish that she would have handled the situation better....Bay Leaf I will miss your hot and sour soup! :(


You must login to post a response

Login | Register (see member benefits)