Respond to Review of Lands in Love - Tierras Enamoradas
by Jude Harkner
Review: We arrived after a long journey and were told that we could have room service/water. Later we received a call simply stating that there would be no room service and they didn't have any water. Not a nice welcome from an unfriendly woman. Amazing location. From our room we saw countless birds, lizards, squirrels etc. Happy rescued dogs (not in cages)and cats live at the hotel. They are well cared for and have a lovely life. Some staff are great (but some are not). Most hotel activities are excellent, but the forest walk was a waste of money. Excursions are good, but if you are a strict vegetarian, expect to go hungry (and pay for a meat meal as part of the deal). When it was requested, an early breakfast was refused. They didn't even offer bread/cereal which would have sufficed. Excursions leave early and it takes a long time to get anywhere. Lack of food deterred us from doing many of the things that we had planned. Restaurant service is poor at times, but the chef is lovely. We had plenty to eat. When the hotel had a large party we were told when we could eat, taken into the back room, and given only a few options off the menu. Service in the hotel generally is unsatisfactory. If you want something, be prepared to wait for it. You should have the expectation that it will never arrive. The ethos of this place is fantastic. It has only been running for a short time. I'm sure it will improve.