Responses to EmilyBennett3050's Review

Respond to Review of Yellow Sunshine
by EmilyBennett3050

Review: Upon arriving my partner asked for the English version of the menu - not an unusual request considering that the Happy Cow description clearly states that such is available. My partner was abruptly told that there were only German menus. With that we sat down and tried to decipher the German text. My partner and I typically order separately when travelling: while one orders at the counter, the other sits at the table and looks after our personal belongings. My partner ordered first and requested two glasses of tap water which I collected when I ordered second. Half way through our meal my partner went to the counter to request some more water, but was (oddly) motioned over toward the toilet area. Needless to say, he did not collect his own tap water from the toilet sink so went without water. The food was pretty good (healthy, vegan version of McDonalds with amazing chips) and the restaurant caters well for both veggies and vegans. The lighting is poor inside, but the space outside seems nice enough for being on a main road. Still hungry my partner ordered a burger to go, but was not given a numbered ticket which is standard here. Twenty minutes later and still no burger, my partner asked when the take away might be ready. Despite having taken his order (and his money), the waitress said that the order was not in the system. My partner, angry at this point, asked for his money back and this was slapped down onto the counter without any apology. I did not experience issues with this waitress myself, but my partners experience (which I witnessed) was utterly shocking. We can't help but wonder whether this stemmed from prejudice surrounding his initial request of an English menu. The service and attitude at Yellow Sunshine needs improving. Food = 4 cows. Service = -1.

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