Responses to am2414's Review

Respond to Review of The Guru Fine Indian Cuisine
by am2414

Review: What is the last thing you need when you are traveling? Anything that spoils the fun! yeah....[edit by staff - see ToS] Here's why I say that. We went to this restaurant with high hopes as one of our friends suggested we try out this place. We didn't know that they only serve you when you order enough food so they are making money or they will tell you that they can't serve you. What a customer service!! I think the hygiene of a restaurant can be judged by its washrooms. Not only the washrooms here stink but I noticed roaches in there, I wonder how their kitchen would look like? But we found it the hard way, we found hair in the naan bread and a fly in the food. When we brought this to the notice of the staff, instead of acknowledging it, they found it funny and said "sorry, we are very busy and therefore, can't control these things". We argued and got the dish replaced but guess what later we looked at our bill and we were charged twice! We come from Toronto and have seen much higher standards for hygiene and customer service. I think located in a tourist area, they should have even higher standards for hygiene. This was intolerable, so we just left the scene, saying that we would never visit this place again and would never recommend anyone this place ever. This restaurant spoiled our night and Christmas eve. I hope you don't have to go through what we went through. In 2013, if businesses are not concerned about providing good customer service, I think they don't have a right to operate. Moreover, I would plead CFIA or related authority to conduct an inspection of this restaurant so as to avoid tourist from getting sick after eating contaminated food.


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