Respond to Review of Juice and Java
Review: My boyfriend and I visited today and we loved the vibe, menu, and cupcakes : ). However, I wish I had checked Happy cow before visiting to learn that the soy cheese was not vegan. We asked the staff if the soy cheese was vegan and they looked at us like we had three heads and insisted that yes it was. We ordered the quesadilla and veggie burger melt and they were both really delicious, but I was really upset to come home and find the cheese had casein. The staff on South Beach wasn't really helpful and were kind of rude when we were asking about vegan options. We asked specifically for our meals to be completely vegan, explained what it was, and they just brushed us off. Both of our meals came with a sauce that seemed like it was probably not vegan, though of course I do not know as they did not have a good grasp on the concept even after I told them. I was unsettled by their lack of understanding and the fact that I had probably just eaten a meal full of milk and possibly eggs as well (in the veggie burger). Even if they did not have an understanding of veganism they could have taken more time to listen to us and consider what we were saying. I contacted Alex through the email on their website and told him/her everything I said here. I was delighted to receive this email: Hi Chelsea, > I'm glad you discovered us and will hopefully continue to patronize Juice&Java. > I can only apologize and promise to look into the south beach staffs conduct. > As far as the soy cheese and veggie burgers go, they are soya kaas and > Boca burger, respectively. > I just checked and you are indeed correct about the caseine. We will > be switching to follow your heart asap. > Thanks for the tip :) > Regards, > Alex The verdict: It was dissapointing to eat a non vegan meal but if they really change their cheese I think we should definitely go out and support them for being so great and listening to their vegan customers!