Responses to Terri's Review

Respond to Review of Sprouts -Tropicana
by Terri

Review: Sunflower Market has a large variety of vitamin supplements but many of them are more expensive than in other similar stores. Their produce is good with reasonable prices as is their selection of seafood. However, their ready-made salads such as chicken and tuna salad prices are outrageous - usually $7.99 or $8.99 per pound. I only buy them when they are on sale at about half price. The cashiers are usually indifferent - nowhere near as pleasant and friendly as at Trader Joe's where customers are made to feel at home. On rare occasion, a Sunflower Market cashier will smile and be pleasant but this is unusual even though my husband and I shop there weekly. We are careful to check the cash register tape because on several occasions, the sale price was not entered and we were charged full price for items. Once we were charged $10.50 for an item that we did not even buy. When the cashiers are informed of their error, they refund our money but there is no apology given. I once wrote to their office and received a nice letter and full apology from one of their executives. However, they need to train their staff to provide better customer service and to have better attitudes.


Posted by cgriffing on Friday, February 22, 2013
I'm not sure it matters how overpriced their meat salads are, considering this is a veggie website. I'm just sayin'.
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