Responses to Veganismo's Review

Respond to Review of CLOSED: Madeleine Bistro
by Veganismo

Review: Like most people, I like the food a lot but think that the location, service, and portions do not warrant those outrageous prices. There is another problem, which is much worse, and that is the management. Last year, my wife and I (both of us are vegan) were planning our wedding. We loved the food at Madeline, so we wanted to have our reception there for 40 people. On the website, they have a section on 'catering your special event', so we were thrilled. My wife emailed many times, and left phone messages, neither of which was ever answered. We got a little nervous about that, so after a week or two we actually went down in person to talk to the owners. We waited a while and then Chef Dave came out. He was very nice, and we had a pleasant talk about a few of the details and were told that his wife, who actually runs the business, would be giving us a call. Dave had never heard of us, nor our many messages, and the best he could come up with was that his wife had been busy with the kids. Not exactly what I want to hear from a supposed high-dining restaurant who is supposed to cater my wedding. So, we did later get a call from Dave's wife, and talked for a few minutes. She emailed us a very vague menu and quote with nothing specific on it, with a note that she would be calling us. No call came. So, we emailed back asking for the specifics. No reply. We called and left more phone messages. No reply. We emailed and called some more. No reply. Skip to the end: We had our wedding almost a year later, and did the reception at another restaurant. We still have not heard back from Madeline. Shockingly unprofessional. It seems to me that with the mishandling of the business, they throw away tons of money. And to compensate they just raise the prices to the breaking point. Whatever it would cost to hire a new business manager would come back to them ten-fold.

Responses

vegangirly1234
Posted by vegangirly1234 on Wednesday, October 10, 2012
I understand your annoyance but Molly and Dave DO have a life just like you. They have children that are in school that take priority so don't be so judgmental. ALSO the reason that they do not answer their phone 24/7 or in a 24 hour wait, is because they are NOT THERE until the day they open and are getting ready to open. They check every voice mail, every single weekend they are open and write down every reservation. Then they contact every single person that made a reservation all before they open. Before you judge so harshly, think.
Veganismo
Posted by Veganismo on Thursday, October 11, 2012
vegangirly1234,
I have no ill feelings toward Molly and Dave. This site is dedicated to judging restaurants, and all I did was explain my experience. They totally dropped the ball and left me and my wife in the lurch for our wedding reception. I don't see how it is judgemental to bring that up in a review that might be read by others looking to have their own catering done by MB. After my experience with them, I can't possibly see how you can defend them by saying they "contact every single person!" THEY NEVER CONTACTED ME and I count as a single person, don't I? What information do you have to prove that they contact every person anyway? You could only know something like that if you work for them, in whcih case your review is too biased to count for anything.
Veganismo
Posted by Veganismo on Thursday, October 11, 2012
While I'm at it, I did go back to MB recently to give them another shot. The food was great, BUT...
The restaurant itself is not being taken care of. The floors were so dirty it was unvebelieveable. You could see black dirty footprints ALL OVER the floor. This was weird because we were the first people to eat there that week (5pm on Saturday). It is as though nobody cleaned it all week. Also, the side wall of the restautrant, which has nice photos haning on it, is painted a greenish color. Well, at the height of all the chair backs, there is a huge long band of stripped paint which has come off the wall, presumeably from being scratched by the chair backs. It is a huge gash, running for 10 or 20 feet, showing with white drywall underneath. I can understand how this can happen, but the presentation is just awful. It looks like a construction site. There are also tables which have a wood booth on one side. Well, the veneer is chipping off in places. The restaurant also seems to have some kind of "office" ceiling, which is unattractive. Next time you go to MB, go near the big window and look where the window meets the ceiling at the front of the restaurant. Totally filthy with dirt and grime.
None of this affects the quality of the food, which is very good. But how can you put up the pretense of FINE DINING and OUTRAGEUOS PRICES when you keep the resurant looking so shabby? It's insulting to the clientele.
happycowgirl
Posted by happycowgirl on Friday, February 22, 2013
Interesting to read your review. I had a similar encounter. I'm in from out of town so this was my first experience with Madeline Bistro. I called to make reservations and rec'd a msg that says, "If you'd like to make reservations, pls leave your name, # and requested date and time and we'll get back to you." 24 hrs passed and they didn't get back to me. In my msg, I left my name & said my phone # twice. I requested a time then said if that time is not available we'll take any time they have open. In other words, it is not possible that they didn't get back to me b/c they didn't catch my # or b/c they were unable to accommodate my request. It was not a good first impression.

I called back later when the restaurant was open and a friendly staff member easily made me a reservation. Long story short, Madeline Bistro, if u can't return ppl's calls it's best not even to offer the "leave a message" option. Better yet, what about using opentable.com to accept reservations?
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